Delivery of Access

1. Nothing is shipped

Every item sold by SEPX LIMITED on SEPX — platform and server roles, channel access, pay-to-view media and serial keys — is delivered inside the service, to your account. There is no physical product, no postage, and no delivery address to give.

2. When access is granted

Access is granted when payment is confirmed, not when we review the order. You never need to contact us to have a purchase released.

• Paid from your USD credit balance: immediately. The balance is debited and the item unlocks in the same step.
• Paid by card: as soon as the payment processor confirms the payment, normally within seconds of the checkout closing. If your bank asks for extra authentication, delivery waits until you finish it.

3. What you receive

• Platform roles: the role and everything it unlocks are applied to your account across the platform.
• Server roles: the role is applied to you in the server it belongs to.
• Channel access: the channel appears in the server it belongs to, and its history opens to you.
• Pay-to-view media: the attachment unlocks in place, in the message you paid from. A bundle unlocks every item it covers.
• Serial keys: the key or credential is revealed in the listing and stays visible to you there.

4. Guest purchases

If you bought from a payment link without an account, we create the account after payment and email the login details to the address you gave. If that address already has an account, the purchase is added to it instead and no new account is made.

Check your spam folder before contacting us — that email is all you need to get in.

5. How long access lasts

• Monthly subscriptions run to the end of the paid period and renew unless cancelled. See the Refund & Cancellation Policy.
• One-off purchases — pay-to-view media and serial keys — last for as long as your account exists and the content stays published.
• Content can be removed if it breaks the Acceptable Use Policy, or after a valid legal complaint. We cannot restore access to content we have had to take down.
• USD credit stays on your account until you spend it.

6. If access does not appear

Reload the app first — role and access changes are pushed live, but a tab left open can miss them. Then open the Shop and check the Subscriptions tab to see whether the order is recorded.

If the payment has left your account and the item is still locked a few minutes later, email support@sepx.cc with the date, the amount, the payment method and the email address on the order. First response within 1 business day.

If we cannot deliver what you paid for, you get a full refund. See the Refund & Cancellation Policy.

7. Contact

Customer Support: support@sepx.cc. Billing escalations: Billing & Refunds, support@sepx.cc.

By post: SEPX LIMITED, 20 Wenlock Road, London N1 7GU, United Kingdom.